A friendly mid-year woof from team Harvey 🐶

A little snapshot of what we've been up to and what lies ahead for the rest of the year.

A picture of the Harvey team

Chapters:
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A friendly mid-year woof from team Harvey

Winter has fully settled in Melbourne, bringing with it the crisp air, shorter days, time for rest and the inevitable wave of seasonal sickness (hands up any childcare families?). While some of the lucky few are basking in the European summer, we're here, keeping things moving slowly but surely at Harvey.

Here's a little snapshot of what we've been up to and what lies ahead for the rest of the year.

Webflow Certified Partner + more websites 🎉

After 4 years of building websites on Webflow since the early days of Harvey (and more than 14 Webflow websites later) we are thrilled to announce we have just been certified as a Webflow Professional Partner!

Starting out, we spent weeks and weekends, especially through the covid years, obsessed with understanding the features, establishing style guides, CRM structures and effective databases. We’ve been led by curiosity getting into the details, learning the structures and approaches that make the builds better. Week by week through trial and error, pushing and being pushed to improve site visitor experiences and taking pride in the cleanness and structure of the build.

“I’ve loved the challenge of diving into learning Webflow over the last few years” said Sarah after passing the Expert exams.

We love Webflow for its ability to eliminate the divide between design and programming. Plus it’s super easy for clients to make content edits independently in the backend. A few of our Webflow build highlights have been: Bank Australia, The Sociable Weaver and Compass.

Here’s our full portfolio of Webflows builds.

Harvey Webflow Dashboard

Investing in design and emotional health capability

We’ve had a few team changes here at Harvey as we supported our talented and long term team member and friend Rachel move on to her new adventure and we’ve brought on two new full-time designers on our team, Celine and Susanna. We’re excited to lean into more brand and website work with designers on board the Harvey train🚂

We’ve also invested in a leadership program with Global Leadership Foundation to understand and develop our emotional health levels. The work we’ve been doing is helping us let go of limited thinking and perceptions to make more mindful, constructive and respectful decisions in every situation. It’s been eye (and heart) opening to spend the time on building ‘inner capability’.

Workshop with Malcom at Global Leadership Foundation learning about the ‘head’, ‘heart’ and ‘body’ centres of intelligence.

Branding unzipped: It's what's inside that counts

A brand is how people remember it, explain it, feel about it - a culmination of their experience of a brand. “People” includes your staff, potential staff, partners, suppliers, competitors, customers, potential customers and more - each with their own experiences of a brand. Logos, visual identity, design, messaging and dare I say it, advertising, are a very small part of the experience.

In our latest ‘how-to’ blog series, we have a chat true brand essence and how to uncover yours - including access to Harvey brand templates, surveys and brand audits: https://www.teamharvey.co/stories/branding-unzipped

Upcoming in our ‘how-to’ content series we’ll be sharing about how to Communicate B Corp and build websites.

First Nations Storytelling & NAIDOC Week

Our client Common Ground is a First Nations not-for-profit and collective of First Nations people changing systems through storytelling. They use storytelling to shift pervasive and harmful narratives, change behaviours and mobilise action. A few ways they tell stories:

☁️ Dreamy: A collection of mindful audio stories from the Aboriginal and Torres Strait Islander people 

💤First Nations Bedtime Stories: Collaborating with First Nations creators, Common Ground films  Dreaming stories as old as time and brings into homes around Australia 

🔥Keep the Fire Burning! Blak, Loud and Proud NAIDOC teacher resource: Common Ground and Learning To Ngangaanha have created an educational resource (which we had the pleasure of designing!) with informative content and activities to celebrate NAIDOC this year. We’ve decided to do it as team at Harvey and have a yarn about we’ve learnt at the end of NAIDOC week.

Photograph: Doreen McCormack Mokarange, Audrey McCormack and family on Arrernte Country

B Corp Assembly - more questions than answers

Earlier this year, Sarah and Becky got to attend The B Corp Australia and Aotearoa New Zealand Assembly 2024. A gathering that united over 300 certified B Corp businesses on a collective journey towards a more sustainable and purpose-driven future. It was time out to question everything, be inspired, be challenged, reminded about the urgency of the climate crisis, acknowledge progress but also total brokenness in our system and connect with other humans striving for progress. Sarah and Becky share their reflections here about leaving with more questions than answers.

Sarah, Becky & B Corp friend Marnie Hawson at B Corp Assembly on Bunurong Country

Until next time

Finally, as EOFY looms around the corner, we’ve decided not to rush the 30 June deadline for our annual donation but take a step back to review how and where we want to invest our impact efforts most meaningfully including donations, pro bono work and investing in climate tech companies.

Thanks for spending some time catching up on all things Harvey. We’d love to hear from you and learn about all the cool things you’re doing. Drop us a line sometime and say hi.

Harvey team (from left to right): Sarah, Simon, Rachel (now moved on to new adventures!), Becky, Celine and Susanna (+ Hannah and the Chairdog, Harvey not pictured) at our office Hub Southern Cross, Melbourne.

Becky

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  • Maintain B Corp score from 134.1 with workers included
🟢
  • We officially re-certified in November 2023, and are pleased to report we achieved the same score (to the decimal point). Wild! We shared our experience of recertification here.
  • Share templates, documents, insight into business for good
🟠
  • We haven't done this publicly, but when people have asked, we have shared. And we're sharing a series of things as part of this impact report.
  • Maintain current ownership and governance
🟢
  • Harvey is 100% owned by the Smallchua Family Trust. Rebecca Smallchua is our sole Director.
  • Re-use, recycle and manage dangerous waste
🟢
  • We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
  • We repair damaged hardware and minimise purchasing of new equipment.
  • Personally we're all Facebook Marketplace fans.
  • Be climate positive at work and at home
🟠
  • We don't track our CO2 emissions, rather we take a much more general and high emissions view. However, this year, we didn't donate to the environment (see above) so we can't say we countered our CO2.
  • Advocate for climate change / inspire sustainable living
🟢
  • We hosted a panel event on Zero Emissions Day in September 2023, along with our friends at Portable, where we interviewed industry experts on the opportunity to engage with community and work towards a more sustainable future. Recording here.
  • Donate 5% to the environment
🔴
  • We didn't make the donation this year as we're revisiting our impact giving model - more details here
  • Invest $20k in impact businesses plus $20k of pro bono time
🔴
  • We delivered some pro bono time but dropped the ball and had no official measurements in place.
  • We also did not invest $20k in impact businesses, and are reviewing this goal going forward. In the last 12 months, our three Impact Investments all lost their value (Whole Kids, Pronto Bottle & Kester Black). While it's not great, we accept this is part of ambitious investing, and each had their own challenges that they couldn't quite overcome.
  • Buy with intention from local and discriminated groups
🟢
  • We continue to be intentional about our suppliers as outlined in our policy and report the details in the Community chapter of our report.
  • Protest and boycott important issues (Australia Day, Melbourne Cup)
🟢
  • Yes and yes!
  • 9 day fortnights, with option for 4 day weeks
🟢
  • 80% work 9 day fortnights, 40% part-time hours, 10% standard working hours.
  • Improve and increase capability across team
🟢
  • Raising our emotional health levels through a leadership development program with Global Leadership Foundation.
  • Expanding output skills: Market research, Web design, content & copywriting, strategy & development and automation strategy.
  • Targeted and clear personal growth, if we are better our clients will be
🟢
  • A new process for 360 feedback, plus personal goal setting questionnaires that ask the big questions of where we want to go and how we'll get there. Also lots of accountability check-ins.

Client survey metrics

  • 3 / 5 value for money (1 - 'could charge less' and 5 - 'could charge more')
  • 8 / 10 likely to recommend
🟢
  • 3.4 / 5 value for money
  • 9.2 / 10 likely to recommend

No destructive clients. Revenue breakdown: 17% Good, 59% Great, 24% Amazing

🟠
  • No destructive clients.
  • Revenue breakdown: 17% Good, 59% Great, 24% Amazing (A little over on Good and under on Great, but on target for Amazing - which is most important, so we're happy with that)
  • All staff spend 80%+ of their time on clients
🔴
  • Spent 64% of our time on clients (under). Due to team changes (recruitment, onboarding and offboarding) and extra investment in training, personal development and community engagement (e.g. B Local), we did not hit this target. On reflection, we will think 80% is too ambitious and we'll be revising to 70% going forward.
  • Regular, honest check-ins about how we feel
🟢
  • Stand ups, development sessions, watercooler chats, impact updates and more.

$994k revenue (Up $211k on FY2223)

🔴
  • $833,588. Revenue was up 6% YoY. Midway through the year, we adjusted down our target to $879k as team growth / services shifted. The main reasons we didn't hit target were scope creep and overruns, both of which we're trying to manage better with process improvements.
  • Maintain B Corp score from 134.1 with workers included
🟢
  • We applied for our B Corp re-certification at the end of this financial year and are pleased to report we achieved the same score (to the decimal point). Wild!
  • Share templates, documents, insight into business for good
🟠
  • We haven't actively done this publicly, but when people have asked, we have shared. And we're sharing a series of things as part of this impact report.
  • Maintain current ownership and governance
🟢
  • Harvey is 100% owned by the Smallchua Family Trust and Rebecca Smallchua is our sole Director.
  • Re-use, recycle and manage dangerous waste
🟢
  • We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
  • We repair damaged hardware and minimise purchasing of new equipment.
  • Personally we're all Facebook Marketplace fans.
  • Donate 5% to the environment
🔴
  • We fell short here, we didn't make the donation. More details here.
  • Advocate for climate change / inspire sustainable living
🟢
  • Be climate positive at work and at home
🟠
  • We don't track our CO2 emissions, rather we take a much more general and high emissions view. However, this year, we didn't donate to the environment (see above) so we can't say we countered our CO2.
  • Protest and boycott important issues (Australia Day, Melbourne Cup)
🟢
  • Have a RAP, engaged stakeholders and implemented more change
🔴
  • Due to competing priorities and limited time (no lack in desire) we de-prioritised our Reconciliation Action Plan as we want to do it meaningfully and have the capacity to follow through. However, we took a few first steps outlined here.
  • Buy with intention from local and discriminated groups
🟢
  • We continue to be intentional about our suppliers as outlined in our policy and report the details in the Community chapter of our report. We took it one step further this year with a public call to pledge to audit suppliers in this campaign www.supplier-impact.com
  • Invest $20k in impact businesses plus $20k of 100% pro bono time
🟠
  • We delivered some pro bono time but dropped the ball and had no official measurements in place. We also did not invest $20k in impact businesses because of the reduced revenue with Becky on maternity leave.
  • Sarah personally donated her photography equipment valued at around $7,500 to empower a content and brand producer in the Solomon Islands.
  • 9 day fortnights, with option for 4 day weeks
🟠
  • 40% work 9 day fortnights, 40% part-time hours, 20% standard working hours.
  • Improve and increase capability across team
🟢
  • Elevated our tool nerd level. See here.
  • Expanding output skills: Market research, Web design, strategy & development, video editing, and automation strategy.
  • Targeted and clear personal growth, if we are better our clients will be
🟢
  • Lots of on-the-tools growth, structured learning through weekly Lunch 'n Learns and Intro to Programming at RMIT.

No destructive clients. Revenue breakdown: 15% Good, 60% Great, 25% Amazing (Here's what the classifications mean)

🟢
  • No destructive clients.
  • Revenue breakdown: 10% Good, 66% Great, 25% Amazing
  • All staff spend 70%+ of their time on clients
🟢
  • Spent 71% of our time on clients (over by only 76 hours).

Client survey metrics

  • 3 /5 value for money
  • 8 / 10 likely to recommend
🟢
  • 3.4 / 5 value for money
  • 8.8 / 10 likely to recommend

Maintain current revenue

🟠
  • Revenue down 16% YoY
  • Regular, honest check-ins about how we feel
🟢
  • Stand ups, development sessions, watercooler chats, impact updates and more.
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22 Bricks
ABCH
ATEC
Abundant Water
Anantaya Jewellery
B Lab ANZ
BZE
Bank Australia
CPSN
Certification O
Chaulk
Client Fabric
Clockwork Films
Common Ground
Compass Studio
Cyclion
Dog & Bone
Envirotecture
Evee
Farm My School
Fellten
Gewürzhaus
Global Leadership Foundation
Goodtel
Green Collar
Hagens Organics
Hey Doodle
Jasper Coffee
Jaunt
KOSI
KingPump
LVLY
Lee Christison
Lumen
MIIROKO
MK Local Foods
Marnie Hawson
Merry People
Nexa Advisory
No Lights No Lycra
North West Guadalcanal Association (NWGA)
OBG
One Small Step
Parliament of Victoria
Peninsula Hot Springs
Pixii
Portable
Possible
Prisma Legal
ReCo
Shadowboxer
Strongim Bisnis
Studio Schools Australia
THL Tourism Holdings Limited
Thankyou
The Next Economy
The Salvage Yard
The Sociable Weaver
Time
WIRE
Whole Kids
iDE
No items found.
22 Bricks
ABCH
ATEC
Abundant Water
Anantaya Jewellery
B Lab ANZ
BZE
Bank Australia
CPSN
Certification O
Chaulk
Client Fabric
Clockwork Films
Common Ground
Compass Studio
Cyclion
Dog & Bone
Envirotecture
Evee
Farm My School
Fellten
Gewürzhaus
Global Leadership Foundation
Goodtel
Green Collar
Hagens Organics
Hey Doodle
Jasper Coffee
Jaunt
KOSI
KingPump
LVLY
Lee Christison
Lumen
MIIROKO
MK Local Foods
Marnie Hawson
Merry People
Nexa Advisory
No Lights No Lycra
North West Guadalcanal Association (NWGA)
OBG
One Small Step
Parliament of Victoria
Peninsula Hot Springs
Pixii
Portable
Possible
Prisma Legal
ReCo
Shadowboxer
Strongim Bisnis
Studio Schools Australia
THL Tourism Holdings Limited
Thankyou
The Next Economy
The Salvage Yard
The Sociable Weaver
Time
WIRE
Whole Kids
iDE

No items found.
No items found.
22 Bricks
ABCH
ATEC
Abundant Water
Anantaya Jewellery
B Lab ANZ
BZE
Bank Australia
CPSN
Certification O
Chaulk
Client Fabric
Clockwork Films
Common Ground
Compass Studio
Cyclion
Dog & Bone
Envirotecture
Evee
Farm My School
Fellten
Gewürzhaus
Global Leadership Foundation
Goodtel
Green Collar
Hagens Organics
Hey Doodle
Jasper Coffee
Jaunt
KOSI
KingPump
LVLY
Lee Christison
Lumen
MIIROKO
MK Local Foods
Marnie Hawson
Merry People
Nexa Advisory
No Lights No Lycra
North West Guadalcanal Association (NWGA)
OBG
One Small Step
Parliament of Victoria
Peninsula Hot Springs
Pixii
Portable
Possible
Prisma Legal
ReCo
Shadowboxer
Strongim Bisnis
Studio Schools Australia
THL Tourism Holdings Limited
Thankyou
The Next Economy
The Salvage Yard
The Sociable Weaver
Time
WIRE
Whole Kids
iDE
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